Frequently Asked Questions (FAQ)
📦 Product
What is the Selode Mother Box?
The Selode Mother Box is an on-premise AI solution designed for small-to-medium businesses, providing secure, powerful AI tools without requiring cloud connectivity.
How does the Mother Box differ from traditional AI solutions?
Unlike cloud-based AI, the Mother Box operates offline, keeping all data securely on-premise with no external connectivity, offering ultimate security and privacy and is purposefully built for enterprise.
Who is the Mother Box for?
The Mother Box is for all manner of small to medium-sized businesses that are looking to increase their productivity without sacrificing their own and their customers' sovereignty. Significant benefits for legal, accounting, medical, construction, and retail sectors are highlighted in the ‘Use Cases’ Section.
🔒 Security and Privacy
How does the Mother Box protect my data?
The Mother Box is fully air-gapped, meaning it operates offline without connecting to external networks, ensuring your data remains secure, private, and on-premise.
Is my data accessible to SELODE or any third parties?
No, your data is completely yours and remains within your premises. The Mother Box does not connect to the internet or transmit data externally. We do not see or use your data in any way—it belongs to you.
What is “air-gapped” security, and why does it matter?
"Air-gapped" means the device is offline and isolated from any external network, providing the highest level of data security.
✨ Features
What types of data can the Mother Box handle?
The Mother Box is designed for vast amounts of structured and unstructured data, whether in text or numerical form.
- Document Chatbot: .pdf, .docx, .doc, .ppt, .pptx, .txt, .rtf, .odt, .odp
- Spreadsheet Analyzer: .csv, .xls, .xlsx
What AI capabilities does the Mother Box offer?
The Mother Box allows you to chat directly and accurately with any text-based document, provide analysis for numerical spreadsheets, and transcribe and summarise audio for note-taking and multi-party meetings.
Can the Mother Box learn and adapt over time?
Not as of yet; however, stay tuned for this opt-in feature in the near future… 😊
Is it easy to integrate into my existing systems?
Yes, the Mother Box is designed as a plug-and-play setup with minimal IT involvement, integrating seamlessly with your existing infrastructure. It will be delivered, installed, and tested by our expert technicians to ensure you’re up and running on day one.
How scalable is the Mother Box?
The Mother Box has two licensing tiers: 30 concurrent active users or 100 concurrent active users, making it suitable for small-to-medium businesses with growing teams.
🛠️ Setup and Maintenance
Do I need an internet connection to use the Mother Box?
No, the Mother Box operates entirely offline, without an internet connection.
What ongoing maintenance does it require?
The Mother Box requires minimal maintenance, with updates and servicing provided by us on a scheduled basis, on-site every 6 months.
Will I need a dedicated IT team to manage the Mother Box?
No, the Mother Box is designed to be user-friendly and requires minimal IT support for day-to-day operations. It just requires the designation internally of a system administrator who maintains users, disk space, and service status visibility via a simple interface.
⚡ Performance and Efficiency
How fast is the Mother Box compared to cloud-based AI solutions?
The Mother Box is optimized for on-premise performance, providing fast and efficient data processing without the latency associated with cloud connectivity. User feedback to date has been that our solution provides comparably faster responses than most mainstream cloud-based providers, ensuring an optimal user experience.
Does the Mother Box consume a lot of energy?
Not at all. The Mother Box is highly energy-efficient and designed to operate with minimal power usage, greatly reducing operational costs.
How does it compare in cost to traditional AI services?
The Mother Box is a cost-effective alternative to cloud-based AI due to our proprietary scaling technology. View our cost comparison table.
🛎️ Support and Updates
Does SELODE provide support if I encounter issues?
Yes, SELODE offers customer support for troubleshooting, setup assistance, and maintenance guidance. Hardware issues are handled in conjunction with our vendors. If you have any questions, please contact us.
Is there a warranty for the Mother Box?
Yes, the Mother Box comes with a standard warranty covering any manufacturing defects and ensuring reliable operation. Please see our warranty information for more details.
🏢 Industry and Use Case Specifics
Can the Mother Box handle sensitive data, such as medical records or legal documents?
Yes, the Mother Box is designed with security in mind, making it suitable for sensitive data in industries like healthcare, law, and finance. In fact, this is what it was built for.
Is the Mother Box suitable for non-technical users?
Absolutely. The Mother Box features a user-friendly interface and is easy to operate. We also provide ongoing support if required.
How does the Mother Box enhance productivity for my team?
The Mother Box empowers team members to work independently and effectively, reducing the need for managerial oversight.
Will the Mother Box work for a business with remote employees?
The Mother Box is designed for on-premise use, so it’s best suited for businesses where data access is primarily needed within a single office or secure location.
💾 Data Management and Storage
How much data can the Mother Box store?
The Mother Box has significant storage capacity, with redundancy coming as standard, in a range of 1TB to 4TB, and is suitable for most small-to-medium-sized businesses.
What happens if we outgrow the Mother Box's capacity?
If you outgrow the Mother Box’s capacity, we can discuss migration and upgrades. If your business requires additional functionality of a more bespoke nature, please contact us for more details about Selode Enterprise.
Does the Mother Box support multiple departments or teams within a business?
Yes, the Mother Box is flexible and can be configured to meet the needs of different departments, segmenting team and personal databases. Users have the ability to upload documents to the team space or their own personal space, and to delete from their own personal space. Administrators have the ability to delete from the team space in the admin control panel.