Recommendations for Getting Started with the Selode Mother Box Chatbot

The Selode Mother Box is a transformative AI solution for small and medium-sized businesses, enabling scalable on-premise AI capabilities without internet connectivity. This guide focuses on how to get started with the powerful chatbot feature, providing specific advice to maximise its potential by leveraging your documents and knowledge base effectively.

 

1. Build a Central Knowledge Base

 

To make the most of your Selode Mother Box Chatbot feature, create a centralised knowledge base where AI tools can access key business information. This foundation ensures your AI is referencing accurate, relevant data. Below are some suggestions to get you started.

Employee Resources: Handbooks, manuals, best practices, style guides, and training materials.

Business Systems: Documentation on hardware, software, and processes.

Customer Information: Policies, order history, FAQs, scenarios, customer service guidelines, and service standards.

Product & Service Details: Specifications, product descriptions, comparisons, and USPs.

Organisational Structure: Company vision, goals, milestones, and roles.

Management Frameworks: Policies, codes of conduct, and emergency procedures.

 

2. Compile Relevant Documents

 

Populate your knowledge base with essential documents to comply with regulations and ensure smooth operations. These documents should provide the AI with a robust foundation to assist in operations, customer interactions, and decision-making.

Government Compliance: Regulatory requirements, employee rights, and customer protection policies.

Company Policies: Shipping, returns, legal terms, and T&Cs.

Operational Documentation: SOPs, logistics guidelines, and troubleshooting manuals.

 

3. Set Up User Access

 

Use the simple admin panel to authenticate users. Admins can remove files from the team database as required. Individual users can utilise their personal database, keeping non-relevant files away from the team database. Encourage your employees to register and start using the Mother Box, empowering them with quick and safe access to relevant business information. 

Administrators: Full access for system setup, maintenance, and oversight.

Standard Users: Full access to the AI tools, access to both personal and team databases, can add files to the team datbase but cannot delete team database files.

 

4. Start Using Your Selode Mother Box Chatbot

 

The document chatbot is one of the powerful tools of the Selode Mother Box and can significantly streamline your operations. To get started, ensure your knowledge base is well organised and complete, then experiment with the following types of prompts to unlock its full potential:

Customer Service: “Summarise the file returns-policy” or “Summarise our  guidelines as per the customer-service file.”

Employee Support: “What is the dress code per the staff-handbook file” or “What’s the SOP for onboarding new employees in the employee-hiring file?”

Product Inquiries: “What are the specifications of Product-X?” or “Compare Product-X to Product-Y and highlight the key differences”

Operational Insights: “What are the steps for closing up at the end of the day as per operations-handbook?” or “Provide troubleshooting steps for our logistics software in software-guides.”

Strategic Information: “Summarise the company-vision and company-goals files” or “List key milestones from annual-report-2024.”

Task Management: “Create an outline for our next team meeting agenda based on the notes from the file team-meeting-mon1324.”

 

The Selode Mother Box is more than an AI device—it’s a catalyst for innovation, collaboration and efficiency in your business. By building a strong foundation, leveraging its tools effectively, and fostering a culture of adoption, your business can unlock the full potential of AI while maintaining complete control over your data. Whether you're streamlining operations, enhancing customer service, or improving decision-making, the Selode Mother Box is designed to support your growth and success in the digital age.